PRIVACY POLICY

1. Introduction

Welcome to Light My Wick Custom Candles' website.

We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, and other contact details
Billing and payment details
IP address, device information, and browsing behavior
Any other information you provide voluntarily (e.g., through contact forms, account registration, or customer support interactions)

3. How We Collect Your Information

We may collect your personal information through:

Direct interactions (e.g., when you fill out forms or contact us)
Automated technologies (e.g., cookies, analytics tools, and log files)
Third-party services (e.g., payment processors, social media platforms, or advertising partners).

4. How We Use Your Information

We use your personal information for the following purposes:

To provide, manage, and improve our services
To communicate with you about your account, inquiries, or customer support requests
To process payments and transactions
To personalise your experience on our website
To analyse website traffic and user behavior
To comply with legal obligations.

5. Disclosure of Your Information

We do not sell your personal information. However, we may disclose your information to:

Service providers who assist us in operating our website and providing services (e.g., IT support, payment processors, delivery partners, and marketing services)
Law enforcement agencies, regulatory authorities, or legal representatives when required by law
Business partners in the case of a merger, acquisition, or sale of assets

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. Security measures include encryption, secure servers, and access controls. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can adjust your browser settings to disable cookies, but this may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Your Rights and Choices

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you
Request corrections to your personal information
Withdraw your consent to data collection (where applicable)
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated
To exercise your rights, please contact us using the details provided below.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at info@lightmywick.com.au.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Your continued use of our website after changes are made constitutes your acceptance of the revised policy.